Our Fulfilment Warehouses

Frequently Asked Questions

Can I choose which warehouse my order ships from?

Warehouse assignment is determined by the product listing. If a product is available from multiple warehouses, separate listings will be shown. We do not offer manual warehouse selection at checkout.

Will I be charged customs or import duties?

Orders from our EU Warehouse delivered within the EU and US Warehouse orders delivered within the US are not subject to import duties. For goods shipped from abroad to Great Britain (England, Scotland and Wales) in consignments worth £135 or less, applicable VAT is included in your checkout total. For goods shipped from abroad to Great Britain in consignments worth more than £135, import VAT, any applicable customs duty and carrier handling fees are not included. These charges are your responsibility and may be collected before delivery. For Northern Ireland, VAT and customs treatment depends on the dispatch origin. Import VAT, any applicable customs duty and carrier handling fees not included in your checkout total may be collected before delivery. Read duties and taxes.

Where do I send my return?

Returns go to the overseas logistics centre that dispatched your order. The fulfilment origin is shown on the product page before purchase. Depending on the product, the return destination may be China, Hong Kong, the EU or the United States. For change-of-mind returns, you pay international return postage. For faulty, damaged or incorrect items, we cover return postage as set out in our policy. Contact sales@bashfashion.co.uk for the authorised address before sending anything. Our London administrative address does not accept returns.

What if my order is delayed?

If your order has not arrived within the estimated timeframe, please contact us at sales@bashfashion.co.uk. We offer a 30-day shipping guarantee — if your order does not arrive, we will reship or issue a full refund.

Do all warehouses offer tracking?

Yes. All orders from all four warehouses include shipment tracking. You will receive a tracking number by email once your order has been dispatched.